Shipping policy

Shipping Policy for Dr-Sam.co

Last updated: [14/9/2025]

Thank you for shopping with Dr-Sam.co. These shipping terms apply to all items purchased from our website unless otherwise agreed in writing.

 

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1. Processing Time

• All orders are processed within 1-3 business days after payment confirmation (excluding weekends and holidays).
  
  

• You will receive a confirmation email when your order ships.
  
  

2. Shipping Regions & Carriers

• We ship to the following regions: [list of countries or regions you serve, e.g., inside Egypt / GCC / Worldwide].
  
  

• We use reliable carriers such as [carrier names, e.g., DHL, Egypt Post, Aramex]. If you have a preferred carrier, please contact us and we will try to accommodate.
  
  

3. Shipping Rates

• Shipping rates depend on weight, dimensions, and destination.
  
  

• For domestic (within Egypt) orders, we charge a flat rate of [amount] OR variable based on location.
  
  

• For international orders, shipping fees are calculated at checkout.
  
  

4. Estimated Delivery Time

• Domestic deliveries: 2-7 business days after shipment, depending on your location within Egypt.
  
  

• International deliveries: 7-21 business days, depending on destination and customs.
  
  

5. Customs, Duties & Taxes

• Orders shipped outside Egypt may be subject to import taxes, customs duties, or fees imposed by the destination country. These are the responsibility of the recipient.
  
  

• We are not responsible for delays caused by customs clearance procedures.
  
  

6. Tracking Your Order

• Once shipped, we’ll send you a tracking number via email.
  
  

• You can check your order status via the tracking link or by logging into your account on Dr-Sam.co.
  
  

7. Shipping Delays

• Sometimes we experience delays beyond our control (weather, customs, carrier issues). We will notify you promptly if this happens.
  
  

• We’re not responsible for delays caused by the carrier or customs, but will help as much as possible to resolve them.
  
  

8. Damaged or Lost Packages

• If your order arrives damaged, please take clear photos of the packaging and contents and email us within 48 hours of delivery.
  
  

• For lost packages, we’ll investigate with the carrier; if confirmed lost, we’ll either refund you or send a replacement, depending on stock availability.
  
  

9. Returns & Exchanges (Shipping-related)

• If exchanging an item, the cost of return shipping may be the customer’s responsibility unless due to our error.
  
  

• For returns, original shipping costs are generally not refunded unless the return is due to a mistake on our part.
  
  

10. Contact Us

If you have any questions about shipping, you can reach us at:

• Email: [Email]
  
  

• Phone: [phone number]
  
  

• Contact page: through the “Contact” link on our website.

Address: .[Address]